1. Registration & Your Account |
| 1.1. What do I do if the country is incorrect? |
| This site attempts to determine your country from your IP address and in your case has determined your country to be United States. Occasionally, our records may be incorrect, especially if you live near a national boundary. In such cases where you are trying to register and your country is not actually United States we request that you register under United States and then contact us to inform us of your true country. We will then amend your registration as soon as possible.
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| 1.2. What's the difference between my account being 'verified' and 'approved'? |
| Verification is the process of proving that your email address is valid. Once you've done this you can access most of the site. Approval is us saying that we're happy with your profile and you can now be seen on search listings, send messages and use the chat page.
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| 1.3. How long do I have to verify my account? |
| Once you've entered your details you should receive an email straight away containing your verification code. In some cases, where your email service provider perceives it as junk mail, this email may take a day or two to arrive or may not arrive at all. If it hasn't arrived within two days please contact us.
When you've received your verification code, you have 30 days to enter it on the registration page. Any accounts that are not verifed within 30 days are automatically deleted.
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| 1.4. Can I disable my account? |
| Once you've logged in and received a message, the 'Block All' button at the bottom of the 'Messages' page stops any further messages being sent to you. The 'Block All' button also appears at the bottom of any person's profile page that you are entitled to send messages to. However, the only way to avoid being seen on searches is to delete your account whilst logged in via the registration page. You can always register again at a later date.
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| 1.5. What happens when I delete my account? |
| Many internet sites retain your details for a period of time after you delete your account. This can be just in case you're "not sure" and want to come back, or simply for technical reasons where there is information linked to your account seen by other members (such as messages). However, this site is designed so that your information is deleted immediately with the exception that, provided you've verified, we keep a record of the screen name you've used. This is so that we can avoid confusion and stop anyone using the same name in future and identify any articles, reviews or comments that you've written on the site which will remain.
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2. Use of this site |
| 2.1. How do I send a message from the 'Messages' page? |
| You can only send a message from this page in reply to a message you have already received or as a continuation to one you have already sent. The primary way to send messages to someone is to find them on the search page, click on their photo to take you to their profile, and then send a message from there. You need to be logged on, of course, and messaging is only available once your own profile has been approved.
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| 2.2. What information is divulged when I send a message? |
| When you send a message we just put it into the recipient's inbox on this site. We then send them an email (from us) so that they know their inbox has a message in it. At no point do we tell them your real email or name - in fact, we don't even hold your real name unless you've made your screen name similar to it.
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| 2.3. What types of photos can be uploaded? |
| Our upload page supports gif, jpeg, png, wbmp, wxbm and bmp files. Unfortunately, other types of image cannot be uploaded so you'll need to convert to one of these first. Please be aware that photos are reduced in size and resolution to fit on the site, so if you have a particularly large photo you might be better off reducing it in size with a local application first, especially if you have a slow internet connection as it will then upload faster.
Portrait, rather than landscape, photos will fit in their places on the site better, but this isn't a restriction as photos are automatically cropped to the correct shape.
Photos will generally be approved provided they are not obscene, don't contain nudity and are not obviously of something other than the person registered (such as photos of film stars, landscapes or plant pots!).
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| 2.4. Why are there some photos that I can't click on to get a larger one? |
| When people upload an image, we store the main photo together with a thumbnail of it. The thumbnail is then the image that's displayed during searches or when viewing a profile. On the profile page, we offer the ability to click on the thumbnail to get a larger image. However, if the quality of the uploaded image isn't that great and offers no more detail than the thumbnail we disable this feature as there would be no benefit in viewing it.
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| 2.5. What post/zip codes work on the search page? |
| You should generally enter the full code, although in countries where the code has two parts you can get away with just the first part (e.g. M4C for Toronto, Canada, or SW1 for London, England). You can also enter post towns so you can find, for example, people within 200 miles of 'New York'. If you're not sure of the code you want to search near, you can leave it blank and the search will just use the other criteria that you've typed in.
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| 2.6. Why are the distances shown less than I would expect? |
| All distances are as-the-crow-flies as they are worked out from latitude and longitude derived from the postcode. As such, they will be less than the distance it would take to drive between the two points.
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| 2.7. Why have I been logged out? |
| If you find you've been logged out and returned to the home page it may be because of your first use after a prolonged period of inactivity. During busy periods, your session may time out after 20-30 minutes of inactivity.
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| 2.8. How many people have registered? |
| This site is new so please be patient and support us whilst we build up our database. It will take time to build up our membership and, in the meantime, we apologise to those of you who are unable to find any suitable matches and hope you will come back to visit us again.
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3. Other |
| 3.1. What pays for this site to operate? |
| This site is completely free from the user point of view. It is funded from advertising revenue.
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